Refund policy
For items that are eligible for return under this policy, you have 30 days after receiving your order to contact us and request a return.
To be eligible, the item must be in the same condition in which it was received, unworn, unused, with any original tags attached, and in its original packaging. Proof of purchase is also required.
To request a return, please contact us at hello@pilatesprincess.store. Returns sent to us without prior authorization will not be accepted.
Grip Socks – Hygiene & Final Sale Policy
For hygiene reasons, Pilates Princess grip socks are considered final sale and are not eligible for return or exchange due to change of mind, personal preference, fit, style, color, or how the item looks when worn, except where a return is required by applicable consumer law.
If there has been a mistake on our part - for example, if you receive an item that is damaged, defective, or different from the item you ordered - we will gladly make it right.
Depending on the circumstances, we may offer a replacement or refund for the affected item.
This policy does not limit any statutory rights you may have under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, please contact us as soon as possible at hello@pilatesprincess.store with your order number and details of the issue. We may ask you to provide photographs so that we can evaluate the problem.
Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund.
Other Non-Returnable Items
Certain products cannot be returned, including:
To be eligible, the item must be in the same condition in which it was received, unworn, unused, with any original tags attached, and in its original packaging. Proof of purchase is also required.
To request a return, please contact us at hello@pilatesprincess.store. Returns sent to us without prior authorization will not be accepted.
Grip Socks – Hygiene & Final Sale Policy
For hygiene reasons, Pilates Princess grip socks are considered final sale and are not eligible for return or exchange due to change of mind, personal preference, fit, style, color, or how the item looks when worn, except where a return is required by applicable consumer law.
If there has been a mistake on our part - for example, if you receive an item that is damaged, defective, or different from the item you ordered - we will gladly make it right.
Depending on the circumstances, we may offer a replacement or refund for the affected item.
This policy does not limit any statutory rights you may have under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, please contact us as soon as possible at hello@pilatesprincess.store with your order number and details of the issue. We may ask you to provide photographs so that we can evaluate the problem.
Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund.
Other Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Personalized or custom-made products
- Sale items or products purchased as part of a promotion where they are clearly identified as final sale
- Products that cannot be returned for health or hygiene reasons where permitted by applicable law
Please contact us at hello@pilatesprincess.store if you have questions about whether a particular item is eligible for return.
Exchanges
Because our grip socks are final sale for hygiene reasons, we do not offer exchanges for reasons such as personal preference, style, color, or fit.
If you received an incorrect, defective, or damaged item, please contact us and we will make it right.
European Union – 14-Day Right of Withdrawal
If your order is shipped to a consumer in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, subject to the exceptions provided by applicable EU consumer law.
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded from the right of withdrawal once they have been unsealed after delivery.
Where the statutory right of withdrawal applies, returned goods must be handled only to the extent necessary to establish their nature, characteristics, and functioning. Items showing signs of use beyond what is reasonably necessary may be subject to a reduction in refund value as permitted by law.
Nothing in this policy affects your statutory rights regarding faulty, damaged, or incorrectly supplied goods.
To exercise an applicable right of withdrawal, contact us at hello@pilatesprincess.store.
Refunds
For returns or claims that are approved under this policy, we will notify you once your request and, where applicable, the returned item have been reviewed.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund has been processed for it to appear on your account, depending on your bank or payment provider.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at hello@pilatesprincess.store.